Coronavirus (COVID-19) StatementThe global travel ban still remains in force. So all of our current operations are currently on hold. For those looking into booking for 2021 and onwards our bookings line and team remain available over this period.

Ticket To Ride


3 months ago in News

Coronavirus (COVID-19) Statement

Update 1st April

The global travel ban still remains in force. So all of our current operations are currently on hold.

For those looking into booking for 2021 and onwards our bookings line and team remain available over this period.

The below FAQs remain relevant for any future travellers.

 

Advice for future guests

We have contacted all guests due to travel with us from 16th March – 31st May, if you have not received an email from us please check your spam or junk email folders, and if there is no email there then please contact us.

The safety and welfare of our guests and staff is our highest priority.  We are closely following ABTA and Foreign & Commonwealth Office (FCO) to keep informed of the situation, and will provide updates if there are any changes.

We encourage all guests to ensure that they have a travel insurance policy, and to check the status of their cover in the event of trip cancellation.

You can find the foreign office information for all the areas we operate from listed below.

Guest FAQs

Will I be entitled to a full refund if Ticket to Ride has to curtail my trip?

If your trip has to be curtailed while you are in location due to circumstances beyond our control, refunds will not be made for any unused portion of your holiday, travel or accommodation arrangements which is not attributable to any failure on our part or the part of our suppliers to provide these services.

We will of course support you to make onward travel plans, but any claims should be made under your own travel insurance policy for any refunds of your travel, accommodation, and any other special activities, excursions or other services of your holiday.

Will I be entitled to a full refund if Ticket to Ride has to cancel or make a significant change to my trip due to the Coronavirus outbreak?

This depends on the nature of your booking, the circumstances of the cancellation, and whether you have booked accommodation only, or are part of a package.

If you have booked accommodation only, then our usual terms and conditions apply, and we encourage you to check with your travel insurance provider to see if you have cover available under your policy to claim for a refund.

If you have booked as part of a package, then where possible we will offer you alternative holiday options either for this season or for a future option. If we are forced to cancel your trip as a result of FCO advice, then where possible we will offer you alternative options. If we are not able to find you an acceptable alternative, then your booking will be cancelled. In the event of cancellation in this instance, in line with current advice from ABTA, you should first check with your travel insurance provider to see if you have cover available under your policy to claim for a refund. Once you have this information, please contact our Bookings Management team who will discuss next steps.

What happens if travel advice changes while I am on holiday?

We will respond accordingly to any advice by the FCO (or overseas government agencies) and we will communicate any changes to you.

How will I know if my travel plans are going to be affected?

The unpredictable impacts of the Coronavirus mean that decisions about cancelling or changing your holiday may be no more than a few days before you are due to depart. We pay constant attention to the guidance from the UK’s Foreign & Commonwealth Office (FCO), ABTA, Public Health England and local health authorities in our destinations. We will respond to any advice by the FCO against non-essential travel to your destination, and will contact you as soon as it is clear we won’t be able to provide your holiday.

 

Further information

UK Government response

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

 

UK Government Travel Advise

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

 

Sri Lanka – FCO Advise

https://www.gov.uk/foreign-travel-advice/sri-lanka

 

France – FCO Advise

https://www.gov.uk/foreign-travel-advice/france

 

Indonesia – FCO Advise

https://www.gov.uk/foreign-travel-advice/indonesia

 

South Africa – FCO Advise

https://www.gov.uk/foreign-travel-advice/south-africa

 

Mozambique – FCO Advise

https://www.gov.uk/foreign-travel-advice/mozambique